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FIbre Support

Get expert support with your Fibre connection.

AnyConnect Issue

Dazzh82
Participant
Private Message
Message 7 of 7

Please can someone help me fix this issue, Im aware from other posts that the router needs something doing to it?

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6 REPLIES 6

Message 2 of 7

Hi @Dazzh82 

 

Please can you power down the router for a full 30 minutes and then retest again?

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Dazzh82
Participant
Private Message
Message 3 of 7

No I haven't been able to today at all

 

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Message 4 of 7

Hi @Dazzh82 

 

Thank you. I can see that your router firmware has already been rolled back.

 

Are you unable to connect to VPN this morning?

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Dazzh82
Participant
Private Message
Message 5 of 7

Ive just updated it now starts 0122

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 6 of 7

Hi @Dazzh82 

 

Apologies for this.

 

I will need to make a change to your router firmware.

 

Have you added the correct landline number to your Community Profile?

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