BROADBAND LAGING AND DROPOUTS

[mrpotatogod]

Hi,

Me and my missus are currently working from home and due to frequent videocalls we need constant reliable internet access so lagging and drops have become quite an issue.

Over the last couple weeks I have had many connection dropouts and lags.

Please see ping response to google.co.uk for the past few days at random hour (its either very laggy it should be max 20ms or it is dropping). Just want to say that when pinging there was no download and the laptop was near router.

Bad broadband is affecting my work and I cant allow this to happen.

Any ideas ? Maybe router upgrade? 

Thank you.

[Anonymous]

Morning,

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault, however the connection looks very unstable over the last 24-48hrs. Is there any noise on the voice service? Is the router currently connected to the test socket? Do you also have an alternative router that you could test with please?

Thanks

[mrpotatogod]

I have tried usual checks.

This is ping from now:

so annoying ...

[ferguson]

Have you tried the usual checks such as any issues with the voice service, or connecting at the test socket? Subject to that, this has been flagged to the support team and they will respond as soon as they can.