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Big drop in connection speed

kkcob200
First Timer
Message 4 of 4

Hi, my broadband has been excellent for nearly two and half years as I have been checking speeds with speedtest at least every couple of weeks and it has always been 37Mbps Which is what was promised when I first signed up but recently (about a week ago) the speed has dropped to between 22 and 24 Mbps. My router is Sagecom. Can you please look into this for me? Thanks

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3 REPLIES 3

Message 1 of 4

Hi

 

Thanks for letting us know.

 

Regards,

 

Karl.

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kkcob200
First Timer
Message 2 of 4

Hi Debbie, Thanks for your help. My internet connection speed is fixed. Thank you.

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Debbie-TalkTalk
Support Team
Message 3 of 4

Hi kkcob200

 

I'm sorry to hear this.

 

I've completed a line test which has detected a potential fault on the line.

 

I have passed this over to Openreach to be investigated by a line engineer and we should receive further updates within the next 48-72hrs.

 

Thanks

 

Debbie

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