Broad band speed after power cuts

[epwilkinson]

Having had similar experience of my line speed being down regulated after power cuts at home, I disconnected my phone line connection to the router and powered it off for 30 mins. 

Unfortunately the line speed has not reset and is still stuck at 24Mbps. Any ideas. Wait and see? Is there some manual adjustment that can be made? 24Mbps isn’t really compatible with the various needs of the household. 
Thank you. 
Eric

[epwilkinson]

The wall socket is an Openreach MasterSocket 5C mk4. There is no test socket inside

[epwilkinson]

Thanks. Anything else you suggest I try atm whilst waiting?

[Chris-TalkTalk]

Hi epwilkinson,

I've ordered the router, it should be with you within a couple of working days. I'm sorry, we can't manually adjust DLM.

Chris

[epwilkinson]

Hi. I did not realise you had replied. 
Yes please to a new router. However the connection has been stable for 2.5 days and the download speed is still stuck at 24Mbps. Is there some sort of tweaking of the DLM that’s possible while I wait for delivery?

[Debbie-TalkTalk]

Hi Eric

I'm sorry to hear this.

The line test has detected a potential fault. Is the router still connected at the test socket at the moment?

It may be worth us sending a new router first, would you like me to arrange this?

[ferguson]

OK, cool. The power cuts and any repeated disconnections may have knocked DLM back to restrict your speed. Hopefully the support team can sort this out when they pick this up, bear in mind there may be a bit of a delay in them responding because of the backlog over the long weekend. 

[epwilkinson]

Yes indeed

[ferguson]

Have you tried connecting at the test socket as @Gliwmaeden2 suggested? 

[epwilkinson]

I’m on Fibre 65. 
minimum guaranteed speed is 42.49mbps

[Gliwmaeden2]

What package are you on and what is the minimum guaranteed speed, @epwilkinson?

Worth plugging the router in at the test socket, if you have one, and leave it there for staff to test the line tomorrow. 

See this article to ascertain whether your master socket has a test socket:

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432