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on 29-11-2024 10:05 AM
I have the barebones Fibre 35 broadband which includes the landline telephone service, but I never use the landline phone as such. When I renew my contract, can I get a discount for disconnecting the phone service?
(I do understand that the physical landline has to stay connected to carry the broadband signal!)
on 29-11-2024 02:29 PM
The landline service is included at no extra charge. The best number for the customer loyalty team is 0345 172 5157.
on 29-11-2024 02:26 PM
OK, so how can I contact the Loyalty Team directly?
on 29-11-2024 10:26 AM
Hi GammaRay,
Thanks for your post. It would be worth contacting our Loyalty Team directly as they will be able to check to see what deals are available for you.
Thanks
Michelle