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Broadband Speed

Han86
Popular Poster
Message 8 of 8

My broadband download speed is registering as 3.3mb on the talk talk speed checker. 

My contract says I should be getting a ‘guaranteed minimum of 8.6mb’.

How can this be rectified??

H
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7 REPLIES 7

Michelle-TalkTalk
Support Team
Message 1 of 8

Hi Han86,

 

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault, however I can see that sync speed has dropped and I can also see some re-connections on the line. Is the voice service ok with no noise? Does your main socket have a test socket?

 

Thanks

 

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Message 2 of 8

Broadband is very slow again! 0.5mb dl speed. Turned off and on again and I hat made no difference tonight. 

H
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Message 3 of 8

Hi Han86

 

That's great, thanks keeping us updated 🙂

 

Please let us know if you do experience any further issues.

 

Debbie

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Message 4 of 8

Seems to be working properly now after resetting it. Thanks 

H

Message 5 of 8

Hi Han86

 

Apologies, OCE_Karls last post should have said can you power down the router for 30 minutes.

 

Please can you power down the router for a full 30 minutes.

 

Thanks

 

Debbie

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Message 6 of 8
Ok thanks
Turned off and on again
H
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Karl-TalkTalk
Support Team
Message 7 of 8

Hi

 

The sync speed is lower than it should be. All tests are clear.  Can you power off the router for 3 minutes to start a new session, then I can test again.

 

Thanks  

 

Karl. 

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