Broadband down

[blackicerose]

Hello, 

My Internet suddenly went down last Friday evening and we've had no Internet since. Testing the connection tells me that there is a fault with the line and that it's being investigated. The first open case is no longer showing so I'm assuming it was marked as solved, I have opened a second case but it hasn't been updated since this morning. I work from home so I rely on the Internet. Is there anything I can do to get it back on? I have reset and turned on/off the router several times, all I get is a flashing orange light.

Case number is REP-13037081 

Thanks in advance. 

[Debbie-TalkTalk]

Hi blackicerose

Perfect 🙂

Debbie

[blackicerose]

Yes, everything working now. Thank you

[Debbie-TalkTalk]

Hi blackicerose

Thanks for your reply. Just to confirm, is everything working ok now the cable has been secured?

Debbie 🙂

[blackicerose]

Hi Debbie, thanks for your help. I just looked at the ONT realised the puppy and his ball had pulled out the power to the unit! Sorry for the hassle, I appreciate your help! 

[Debbie-TalkTalk]

Hi blackicerose

Thanks for your reply.

The line test is clear.

Have you tried connecting a device directly at the ONT? (just so we can see if its a router fault)

[blackicerose]

Hi Debbie, it's FTTP263147 

[Debbie-TalkTalk]

Hi blackicerose

I'm sorry to hear this.

Please can you also add your TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

[blackicerose]

Thank you very much. 

[Divsec]

Hi @blackicerose you've done the best thing and contacted the team here, your post has been escalated and you should hear tomorrow.