Broadband dropout & speed reduction

[SoF00]

Hi - We have been having short (2 - 3 minute) broadband interruptions for a while now and the internet speed is also below the guaranteed level although still usable.  Connection test says there could be a line fault but line test says unable to identify a fault on the line.

[SoF00]

Of course .... now plugged into faceplate/test socket

[Chris-TalkTalk]

The test socket is the socket that the faceplate plugs into

[SoF00]

Looks like an FTTC

[Chris-TalkTalk]

Which type of socket is it?

Chris

[SoF00]

Two wired in telephone sockets.  Phone socket looks like it should have a test socket but having just removed the front cover it doesn't seem to have.

[Chris-TalkTalk]

Thanks. How many telephone sockets do you have? Is your router currently connected to your test socket? Your guide to main phone sockets - TalkTalk Help & Support

Chris

[SoF00]

We don't use the landline that much but it sounds fairly clear when we do with just the odd crackle

[Chris-TalkTalk]

OK thanks. Are you experiencing any problems with your telephone service? Any noise on the line?

Chris

[SoF00]

Hi Chris, yes the router light goes to flashing orange then back to white when reconnected

[Chris-TalkTalk]

Hi SoF00,

Sorry to hear that you're experiencing problems with your service. Have you noticed if the light changes on your router when the connection drops?

Chris