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on 05-01-2024 11:34 AM
Hi - We have been having short (2 - 3 minute) broadband interruptions for a while now and the internet speed is also below the guaranteed level although still usable. Connection test says there could be a line fault but line test says unable to identify a fault on the line.
on 05-01-2024 12:31 PM
Of course .... now plugged into faceplate/test socket
on 05-01-2024 12:25 PM
The test socket is the socket that the faceplate plugs into
Chris, Community Team
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on 05-01-2024 12:17 PM
Looks like an FTTC
on 05-01-2024 12:15 PM
Which type of socket is it?
Chris
Chris, Community Team
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on 05-01-2024 12:14 PM
Two wired in telephone sockets. Phone socket looks like it should have a test socket but having just removed the front cover it doesn't seem to have.
on 05-01-2024 11:57 AM
Thanks. How many telephone sockets do you have? Is your router currently connected to your test socket? Your guide to main phone sockets - TalkTalk Help & Support
Chris
Chris, Community Team
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on 05-01-2024 11:51 AM
We don't use the landline that much but it sounds fairly clear when we do with just the odd crackle
on 05-01-2024 11:45 AM
OK thanks. Are you experiencing any problems with your telephone service? Any noise on the line?
Chris
Chris, Community Team
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on 05-01-2024 11:43 AM
Hi Chris, yes the router light goes to flashing orange then back to white when reconnected
on 05-01-2024 11:41 AM
Hi SoF00,
Sorry to hear that you're experiencing problems with your service. Have you noticed if the light changes on your router when the connection drops?
Chris
Chris, Community Team
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