*CLOSED* Webpages Intermittently not loading

[gstrickland]

Hello.

I am having problems with webpages not loading. Sometimes they will load but other times not. This happens on many different sites I visit including TalkTalk's own site (as shown below).

Even TalkTalks own site!

The problems started sometime between midnight and 9am this morning and the connection problem is affecting *all* devices (Smartphone, Laptop and a Media Centre) connected to the router.

I have run the various online tests but those report nothing is wrong. I have rebooted the router 3 times but the problem persist.

Could someone at TalkTalk please investigate. In the meanwhile I shall plug the router into the test port thereby by-passing the ADSL filter but from past experience I very much doubt that will solve the problem.

Thanks.

***** This isssue can be closed. It's the same problem as I suffered 12 months ago. Following that incident I purchsed a brand new 4 port hub which now appears to be doing the exact same - flooding the network. 😡😡😡 *****

[Lorrainef]

Thank you, we'll add that onto the agenda.

[Gondola]

And this is even more annoying because of the long-standing fault that Community notification emails do not show the edit but the content before the edit. @Lorrainef Another one for your upcoming team agenda.

[gstrickland]

Yes, that is correct.

[Gondola]

Grateful thanks ferguson. Well spotted.

[ferguson]

Just looking at the edit you made to your original post, does that mean you no longer require assistance here? 

[Gondola]

TalkTalk Support will respond here and check from their end.

You managed to get a test done from My connection in your MyAccount and apparently that reported no issues so I assumed it was a problem with your connected devices and especially browser access.

Have you got another router to test with? If not TalkTalk can supply one for substitution testing.

[gstrickland]

I would like to add that the problem have worsened throughout the day.

[gstrickland]

Thanks but the Internet cache was cleared as part of trying to find a solution on the laptop, however this connection problem is affecting multiple devices, not just those with web browsers.

[Gondola]

Some additional guidance for you: What to do if you cannot load websites

Clearing the browser cache is a good move, sometimes resetting the browser to default settings, if the issue was triggered by corruption of previously saved webpages or interaction with a browser add-on or extension like Internet Security scanning or Ad-blockers / tracker blockers / banner blockers.