Can’t change security settings

[3mma80]

For a while now, I’ve noticed that when I log into my account, I cannot access my security settings. Says that it ‘cannot find server’. Cleared website data etc and used new browser. Still the same. What can

i do?

[Ady-TalkTalk]

Hi 3mma80, we've got an open incident for this. I'm afraid I've not been able find out the expected fix date.

Ady

[Gondola]

Hi @3mma80 

The address within MyAccount that should take you to your security settings is clearly set up with an incorrect redirection.

If you sign in to your customer MyAccount and select the Security panel.

The incorrect address should be amended in your browser address bar so that the first part of the address is: https://service.talktalk.co.uk/myaccount/security

That will overcome the mistake that TalkTalk developers are endeavouring to correct.