Cisco AnyConnect VPN no longer working

[jono3000]

As per multiple over posts in the past few days, I am also having the same issue with AnyConnect - was working Friday 13th, not working today Monday 16th

Cannot connect to company Cisco AnyConnect vpn - TalkTalk Help & Support

Cisco anyconnect stopped working today - TalkTalk Help & Support

Connecting to company VPN - TalkTalk Help & Support

WiFi Hub Router firmware is SG4K100202

Works via mobile hotspot

Exactly the same problem as @kasakaa 

@Karl-TalkTalk @Debbie-TalkTalk 

[Michelle-TalkTalk]

Hi @compu 

Firmware version 174 works fine with VPN.

Thanks

Michelle

[compu]

Hi

No because tomorrow will be the first time using the VPN after restating this router over a long time. Which routers versions the issue affecting?

Thanks and sorry for asking but I see nowhere saying this has been resolved.

[Michelle-TalkTalk]

Hi @compu 

Apologies for the confusion, are you currently experiencing an issue when you're using your VPN?

Thanks

Michelle

[compu]

Hi, what is the solution on this? I also need to use Cisco AnyConnect tomorrow. 

I am currently still on version 100174 but is the issue is caused by the latest version please do not update my router as otherwise I am going to have to remove the router again.

Thanks

[Michelle-TalkTalk]

@jono3000

I'm just sending you a PM about the router firmware.

Thanks

Michelle

[Debbie-TalkTalk]

Hi @Sam_C1993 

I will post on your topic now.

Thanks

[Sam_C1993]

I am currently having this issue, “could not connect to server, please verify internet connectivity and server address” every other device in my house is online

[Debbie-TalkTalk]

Hi @MARSHALLRJ 

I have posted on your other topic on the Community.

Thanks

[ferguson]

@MARSHALLRJ 

Please start your own topic and the support team can help.

[MARSHALLRJ]

Can this firmware update be added for me too please? Exact same issue and I am not being paid while I cannot connect! Thank you

[Debbie-TalkTalk]

Hi @jono3000 

Perfect, thank you 🙂

[jono3000]

Hi @Michelle-TalkTalk 

VPN Protocol: IKEv2/IPsec NAT-T

Cisco Any connect Secure Mobility Client version 4.10.08025

[Michelle-TalkTalk]

Hi @jono3000 

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?   

Thanks   

Michelle  

[Michelle-TalkTalk]

Hi @pelf619 

I'm sorry to hear this. As advised, please can you create your own topic and we can look into this further for you.

Thanks

Michelle

[Woody_]

@pelf619 if you create a new topic the support team will take a look.  Once they picked up my issue they had it fixed in minutes.  They didn't say what they did but I think it was a router firmware update.

[pelf619]

I am also having the same issue. Can you publish the resolution please so that other people can get this fixed

[Debbie-TalkTalk]

Hi @Woody_ 

Apologies for this.

Please can you create a new topic and I will take a look at this for you.

[Woody_]

I'm also having this issue.  I spent an hour on the TT support chat yesterday and they turned off my HomeSafe but that hasn't made any difference.  If the solution is something that I can change myself please can someone post what that is?  If the fix requires TT support please can someone contact me asap???  Thanks.

[Sherin1402]

Hi I’ve just created a new post about it. Thanks 

https://community.talktalk.co.uk/t5/Full-Fibre/CISCO-ANYCONNECT-VPN-NO-LONGER-WORKING/m-p/3064991

[Debbie-TalkTalk]

Hi @jono3000 

I'm glad to hear that this is now working, thanks for confirming.

Thanks

Debbie