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FIbre Support

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City Fibre upgrade

AudreyH0
First Timer
Private Message TalkTalk
Message 2 of 2

I  received a call recently re City Fibre upgrade I told the caller I was not interested in the upgrade as I did not want the inconvenience and I also know Openreach will be upgrading Fibre to my property in the near future.

 

I then received a Fibre router via a delivery which I did not request I have now received numerous unsolicited phone calls whilst at work from Talk Talk (I did not answer) my partner spoke to a caller on my behalf today and they insisted on speaking to me but I was not available, I have my contact as being e-mail to avoid being called whilst working so I should not receive phone calls.

 

I have been contacted re an appointment for 5/12/24 that I did not request either.

Why is there not an option to opt out of this upgrade?

1 REPLY 1

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi AudreyH0

 

I will ask the provisioning team to stop the order, And request a returns bag for the router.

 

Apologies for any inconvenience caused by this. 

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