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on 04-09-2024 05:55 PM
For the last few days I have had issues with complete loss of internet connection (router flashing amber) and slow speeds, the speeds i am getting to all devices are almost half of what i usually get / what i am supposed to be getting as per my contract. I used to get 70-75mbps now i am getting 30 and below sometimes as low as 2. I spoke to live chat who sent me a new router to try which I have had set up today but the issues are still the exact same as I was having with the old router. Any ideas of what my next steps could be? The wires etc that supply the connection haven’t been touched since before I moved here in 2017 so not sure if there quality is great?
on 09-09-2024 06:43 AM
Morning,
I'm really glad to hear this 🙂
Thanks
Michelle 🙂
on 06-09-2024 03:09 PM
You can probably see on your end but everything appears to be fixed now 🙂 Thanks a lot Debbie and Michelle!
on 06-09-2024 02:33 PM
on 06-09-2024 02:28 PM
Fingers crossed! He believes he’s found the issue (outside wire) so he’s just working on that now 🙂
on 06-09-2024 02:24 PM
on 06-09-2024 02:23 PM
The engineer has just arrived at my property to check some things! 🙂
on 06-09-2024 02:06 PM
Hi @amiiegee
Is this fault is easy to locate and fix then I would expect this to be resolved at some point today.
If the fault is linked to a bigger fault or dig work is required etc, then this may take slightly longer to resolve.
We should know more once the engineer has added their notes to the fault ticket.
on 06-09-2024 02:02 PM
No problem. Is there any rough eta on these sorts of things? I don’t want to be a pain but as I explained to Michelle I work from home full time so currently losing income due to the issues.
on 06-09-2024 02:00 PM
Hi @amiiegee
Thanks for your reply.
Openreach haven't closed the fault ticket so they will still be investigating/working on this fault.
As soon as they update the fault ticket then I will let you know.
Thanks again.
on 06-09-2024 01:58 PM
Hi.
I haven’t seen anybody on my end the only communication i’ve had from them was this text message yesterday morning.
With regards to the connection it was mostly steady throughout the evening but speeds were still half the amount o usually get, but today the connection is offline again
on 06-09-2024 01:54 PM
HI @amiiegee
Openreach haven't updated the fault ticket as yet. Have Openreach made contact with you this afternoon or have you seen the engineer outside the property?
on 06-09-2024 12:00 PM
Perfect. thank you debbie 🙂
on 06-09-2024 11:18 AM
Hi @amiiegee
Openreach have updated the fault ticket to say that the fault has been assigned to an engineer today.
I will check on this again later this afternoon.
on 06-09-2024 11:04 AM
Thank you! Just seen this. Anything since then?:)
on 06-09-2024 06:31 AM
Hi amiiegee
This fault is still with Openreach. I will check this again later today.
Thanks
Debbie
on 05-09-2024 02:33 PM
No problem, Michelle. Thank you for checking 🙂
on 05-09-2024 02:30 PM
Apologies, no additional updates since my last post. I'll check again first thing in the morning for you.
Michelle
on 05-09-2024 12:23 PM
Thank you! It’s gone from intermittent to non existent 🥲
05-09-2024 12:09 PM - edited 05-09-2024 12:12 PM
Good afternoon,
It's no bother at all, I understand. I've checked now and the last update we've received is that Openreach have received the fault. No additional updates as yet but I'll check again around 2pm. Apologies.
Michelle
on 05-09-2024 12:04 PM
Hi, just checking if there are any updates? It’s been offline now for some time / a dramatic decline since the previous days. I’m sorry to be a bother but I do rely on the connection