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FIbre Support

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Constant Connection Drops - Router firmware SG4K100208

CourtzMcghee
First Timer
Private Message TalkTalk
Message 3 of 3

Hi there and hopefully you can help.
I've noticed for the past couple of months that my internet connection seems to drop out multiple times everyday for about 5/6 seconds and it has been a frustrating experience.
Looking through the forums here, I have noticed that some people have been experiencing the same issue and I have noticed it it possibly has something to do with the latest router firmware update SG4K100208
Is it possible to have the firmware rolled back to a more stable version, as this problem only started occurring
Thank you

CR
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2 REPLIES 2

Message 1 of 3

Hi @CourtzMcghee I will need to conduct diagnostics tests on your router, just checking if you did not call in maybe during the weekend?

Phili
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ferguson
Community Star
Private Message TalkTalk
Message 2 of 3

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond. Bear in mind that they won't be back online until Monday.

 

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