I’ve been with talk talk for 4 years and have always had a great and replaceable connection. I use a openreach hg612 in modem mode with my own router and mesh wifi. I’ve checked all devices wifi and wired and get the same. I’ve changed the dsl filter to see if that made a difference. Over the years I’ve always had beweeen 55mbs/68bms down and 17mbs plus upload (even full 20mb sync). I am not uploading anything to saturate the upload but am getting red on my broadband monitor so I know it’s an external issue. Could someone please look into this and let me know if there is an issue with my port at the cabinet or errors on my line. The sync on upload is now 13mbs but also streaming and online gaming are moment is stop start all the time when dropping packets. Today it’s been fine. Please help.
Staff
Looks like it may be a faulty modem. I’ve connected my tp link 9970 up and ordered another. Faulty hardware does happen and happy to admit in the wrong😩
Staff
Will try get one today. As ya can see switched to talk talk hub which I’ve circled grin. Lantency has increased. The only difference is the modem. Also I know the huewei HG612b does support G.INP which could be the issue. I will see if it’s all green for a few days. I’ve ordered another huewei modem.
Staff
That looks pretty bad.
Staff
Don’t have a phone line plugged in as don’t use it. It may not be a talk talk network issue but could it be a faulty port at cabinet. The upload has got better at 15mbs but something isn’t right compared to how it usually runs. When I get home il unplug and put the talk talk router back on. As we wasn’t using, we wouldn’t have noticed. If we are getting dropped packets they everything stops reacting. Streaming stop start and phone starts hanging so end up turning wifi off and going to mobile data. If I request an openreach engineer what are the charges. I’m very sure there is no issues with my internal hardware.
Staff
No loss of sync but again some contention.
Morning. Me again. Still happening. Def not a phone line issue or a cabinet issue?
we was out last night so no one was using anything.
Staff
Morning,
Ok thanks for the update and I'm glad to hear that the connection performance has improved.
Thanks
Michelle
Right have switched to using my openreach vdsl router. No dropped packets anymore. Unload still a little low at 14mbs but the thing I have done it changed the PSU on the modem. Maybe it was the PSU that was knocking out the signals. Annoying thing is it was never losing sync. All back and looking good for a good few days.
Staff
Ok, we'll check back in with you in 48hrs to see how you're getting on.
Thanks
Michelle
Staff
Hi,
Can I just confirm, is that a yes to us sending the replacement router?
Michelle
Staff
Hi,
As our Network Team have checked and can't see any issues, would you like us to send a replacement router for testing purposes to see how this compares and to rule this out?
Thanks
Michelle
Could you explain the dropped packets.
