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FIbre Support

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Do I need a more powerful router?

Livsy1712
Sightseer
Private Message TalkTalk
Message 7 of 7

Our tv is constantly buffering and skipping. do I need a more powerful router?

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6 REPLIES 6

Message 1 of 7
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Message 2 of 7

Hi 

 

A new router is on the way to you.

 

Regards,

Karl. 

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Message 3 of 7

Hi Livsy1712

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

 

Thanks

 

Debbie

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 4 of 7

Hi Livsy1712

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

 

Thanks

 

Debbie

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Message 5 of 7

Hi again,

 

Thanks for the PM. We can send a replacement router for testing purposes to see how the connection compares and to rule this out, would this be ok?

 

Thanks

 

Michelle

 

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 6 of 7

Hello,

 

Which router do you currently have please (make and model) Is your TV connected wired or wirelessly? Is the TV the only device which is currently experiencing issues?

 

Thanks

 

Michelle

 

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