Do I need a more powerful router?

[Livsy1712]

Our tv is constantly buffering and skipping. do I need a more powerful router?

[Debbie-TalkTalk]

Hi Livsy1712

Have you received the router?

[Karl-TalkTalk]

Hi 

A new router is on the way to you.

Regards,

Karl. 

[Debbie-TalkTalk]

Hi Livsy1712

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

[Debbie-TalkTalk]

Hi Livsy1712

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

[Michelle-TalkTalk]

Hi again,

Thanks for the PM. We can send a replacement router for testing purposes to see how the connection compares and to rule this out, would this be ok?

Thanks

Michelle

[Michelle-TalkTalk]

Hello,

Which router do you currently have please (make and model) Is your TV connected wired or wirelessly? Is the TV the only device which is currently experiencing issues?

Thanks

Michelle