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FIbre Support

Get expert support with your Fibre connection.

Download speed has dropped significantly

johnny95
Whizz Kid
Private Message TalkTalk

on ‎11-07-2023 11:03 AM

Message 10 of 10

Hi, my download speed dropped significantly late Sunday night, to about 8Mbps from 55Mbps. It still hasn’t gone back up. I’ve checked my “Dashboard” and my router hasn’t dropped connection and has been online for nearly 15 weeks. (103 days)  I’ve attached some screenshots. Should I just reboot my router?


IMG_0326.pngIMG_0325.png
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9 REPLIES 9

Karl-TalkTalk
Support Team
Staff
Private Message
In response to johnny95

on ‎11-07-2023 12:27 PM

Message 1 of 10

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

johnny95
Whizz Kid
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎11-07-2023 12:20 PM

Message 2 of 10

Ok, thanks for the info 👍

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to johnny95

on ‎11-07-2023 12:18 PM

Message 3 of 10

Hi,  

 

There can be so many reasons a session can be stale, ranging from the router, to local network issues, impact of the recent storms or even overnight network maintenance in the area.

 

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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johnny95
Whizz Kid
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎11-07-2023 12:11 PM

Message 4 of 10

Cheers Karl. Do you know why this happened? Was it just a case of clearing data from the router? 

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to johnny95

on ‎11-07-2023 12:04 PM

Message 5 of 10

Hi

 

glad to hear. Powering off for 30 minutes does reset the session.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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johnny95
Whizz Kid
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎11-07-2023 11:59 AM

Message 6 of 10

Hi Debbie, that’s fixed the issue. Thanks.

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to johnny95

on ‎11-07-2023 11:12 AM

Message 7 of 10

HI johnny95

 

Thank you. Please let us know how you get on.

 

Debbie

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johnny95
Whizz Kid
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎11-07-2023 11:11 AM

Message 8 of 10

Ok, Debbie. I’ll try that.

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎11-07-2023 11:07 AM

Message 9 of 10

Hi johnny95

 

I'm sorry to hear this.

 

Please can you power down the router for a full 30 minutes and then run another speed test?

 

Thanks

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