Eero 6 Amazon Fire Stick 5GHz issue

[JoeBullen]

Hi there,

Has anyone found a fix for getting your Amazon Fire Stick to connect to the 5GHz connection instead of the 2.4GHz connection?

Kind regards,

Joe

[KeithFrench]

Hi @JoeBullen 

I would think that it is highly likely that the Firestick will not support the 5GHz band when the Eero is using channel 155.

[JoeBullen]

Thanks for your help Michelle

I’m desperate to get this sorted out this week before I decide what to do moving forwards

🙏🏻

[Michelle-TalkTalk]

Hi Joe,

I've asked the team if this may be related to the channel 155 issue that you've mentioned on your other topic and I'll keep you posted.

Thanks

Michelle

[JoeBullen]

Thanks Michelle.

[Michelle-TalkTalk]

Hi Joe,

I'm really sorry for the delay. I've chased this for an update now.

Michelle

[KeithFrench]

Hi @JoeBullen 

The poor WiFi reception is something that I can help a lot with. However, to save confusion, could you start a new thread for that, as it could get confusing using one thread for two different problems? Please @mention me into the new thread.

[JoeBullen]

Hi Michelle,

Have you had any updates yet?

The other issue I am having since I have updated my internet connection and started using this new router is the amount of areas in my house where I lose internet connection.

I never had this issue with my previous connection/router

[Michelle-TalkTalk]

Hi Joe,

I'll post back as soon as I know more.

Thanks

Michelle

[KeithFrench]

Your problem is rather different to the one in that video. The only way to resolve it is via the fix from Eero that @Michelle-TalkTalk has requested for you.

[JoeBullen]

Ah brilliant. That is great news. 

I just tried this but unfortunately it did not work

https://youtu.be/RoOFmxoo57g?si=CoJkzmasiueG4RXx

[KeithFrench]

Yes, once the fix is applied you should be OK.

[JoeBullen]

Ah ok

and will this help connect my Amazon Fire Stick to 5 GHz instead of 2.4 GHz?

[Michelle-TalkTalk]

Thanks @KeithFrench  🙂

Michelle

[KeithFrench]

Hi @JoeBullen 

Channel 155 is most likely the issue, most WiFi adapters in devices cannot use this channel. There is a fix for this from Eero that needs to be applied & it looks like @Michelle-TalkTalk already has this in hand.

[Michelle-TalkTalk]

Hi Joe,

Thanks for the additional information and I'll pass this over too.

Michelle

[JoeBullen]

Thanks Michelle

[JoeBullen]

Channel: 155

Control Channel: 149

Channel Bandwidth: 80 MHz

[KeithFrench]

In the Eero app, under Radio Analytics, what is the 5GHz channel number shown?

[Michelle-TalkTalk]

Hi Joe,

Thank you. I've asked our Devices Team now and will post back here as soon as I receive a response.

Thanks

Michelle

[JoeBullen]

Hi Michelle,

Thank you for getting back to me.

My Amazon fire stick does work on the 2.4 GHz signal however it works suboptimally and I keep getting notifications coming up on the Amazon fire stick telling me to use a 5 GHz signal which my router does emit.