Eero 6 Amazon Fire Stick 5GHz issue
on 15-05-2024 07:56 AM
Message 46 of 46
Hi there,
Has anyone found a fix for getting your Amazon Fire Stick to connect to the 5GHz connection instead of the 2.4GHz connection?
Kind regards,
Joe
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45 REPLIES 45
on 29-05-2024 04:11 PM
Message 21 of 46
Hi @JoeBullen
I would think that it is highly likely that the Firestick will not support the 5GHz band when the Eero is using channel 155.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 29-05-2024 03:50 PM
Message 22 of 46
Thanks for your help Michelle
I’m desperate to get this sorted out this week before I decide what to do moving forwards
🙏🏻
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on 29-05-2024 12:30 PM
Message 23 of 46
Hi Joe,
I've asked the team if this may be related to the channel 155 issue that you've mentioned on your other topic and I'll keep you posted.
Thanks
Michelle
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on 24-05-2024 07:02 PM
Message 24 of 46
Thanks Michelle.
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on 22-05-2024 07:26 AM
Message 25 of 46
Hi Joe,
I'm really sorry for the delay. I've chased this for an update now.
Michelle
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on 21-05-2024 10:02 PM
Message 26 of 46
Hi @JoeBullen
The poor WiFi reception is something that I can help a lot with. However, to save confusion, could you start a new thread for that, as it could get confusing using one thread for two different problems? Please @mention me into the new thread.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 21-05-2024 08:50 PM
Message 27 of 46
Hi Michelle,
Have you had any updates yet?
The other issue I am having since I have updated my internet connection and started using this new router is the amount of areas in my house where I lose internet connection.
I never had this issue with my previous connection/router
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on 17-05-2024 06:15 AM
Message 28 of 46
Hi Joe,
I'll post back as soon as I know more.
Thanks
Michelle
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on 16-05-2024 11:28 AM
Message 29 of 46
Your problem is rather different to the one in that video. The only way to resolve it is via the fix from Eero that @Michelle-TalkTalk has requested for you.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 16-05-2024 11:14 AM
Message 30 of 46
Ah brilliant. That is great news.
I just tried this but unfortunately it did not work
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on 16-05-2024 09:13 AM
Message 31 of 46
Yes, once the fix is applied you should be OK.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 16-05-2024 09:12 AM
Message 32 of 46
Ah ok
and will this help connect my Amazon Fire Stick to 5 GHz instead of 2.4 GHz?
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on 16-05-2024 09:10 AM
Message 33 of 46
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on 16-05-2024 09:08 AM
Message 34 of 46
Hi @JoeBullen
Channel 155 is most likely the issue, most WiFi adapters in devices cannot use this channel. There is a fix for this from Eero that needs to be applied & it looks like @Michelle-TalkTalk already has this in hand.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 16-05-2024 06:43 AM
Message 35 of 46
Hi Joe,
Thanks for the additional information and I'll pass this over too.
Michelle
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on 15-05-2024 06:26 PM
Message 36 of 46
Thanks Michelle
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on 15-05-2024 06:26 PM
Message 37 of 46
Channel: 155
Control Channel: 149
Channel Bandwidth: 80 MHz
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on 15-05-2024 02:46 PM
Message 38 of 46
In the Eero app, under Radio Analytics, what is the 5GHz channel number shown?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 15-05-2024 02:04 PM
Message 39 of 46
Hi Joe,
Thank you. I've asked our Devices Team now and will post back here as soon as I receive a response.
Thanks
Michelle
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on 15-05-2024 01:54 PM
Message 40 of 46
Hi Michelle,
Thank you for getting back to me.
My Amazon fire stick does work on the 2.4 GHz signal however it works suboptimally and I keep getting notifications coming up on the Amazon fire stick telling me to use a 5 GHz signal which my router does emit.
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