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on 15-05-2024 07:56 AM
Hi there,
Has anyone found a fix for getting your Amazon Fire Stick to connect to the 5GHz connection instead of the 2.4GHz connection?
Kind regards,
Joe
Friday
Thanks Michelle.
Wednesday
Hi Joe,
I'm really sorry for the delay. I've chased this for an update now.
Michelle
on 21-05-2024 10:02 PM
Hi @JoeBullen
The poor WiFi reception is something that I can help a lot with. However, to save confusion, could you start a new thread for that, as it could get confusing using one thread for two different problems? Please @mention me into the new thread.
Keith
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on 21-05-2024 08:50 PM
Hi Michelle,
Have you had any updates yet?
The other issue I am having since I have updated my internet connection and started using this new router is the amount of areas in my house where I lose internet connection.
I never had this issue with my previous connection/router
on 17-05-2024 06:15 AM
Hi Joe,
I'll post back as soon as I know more.
Thanks
Michelle
on 16-05-2024 11:28 AM
Your problem is rather different to the one in that video. The only way to resolve it is via the fix from Eero that @Michelle-TalkTalk has requested for you.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 16-05-2024 11:14 AM
Ah brilliant. That is great news.
I just tried this but unfortunately it did not work
on 16-05-2024 09:13 AM
Yes, once the fix is applied you should be OK.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 16-05-2024 09:12 AM
Ah ok
and will this help connect my Amazon Fire Stick to 5 GHz instead of 2.4 GHz?
on 16-05-2024 09:10 AM
on 16-05-2024 09:08 AM
Hi @JoeBullen
Channel 155 is most likely the issue, most WiFi adapters in devices cannot use this channel. There is a fix for this from Eero that needs to be applied & it looks like @Michelle-TalkTalk already has this in hand.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 16-05-2024 06:43 AM
Hi Joe,
Thanks for the additional information and I'll pass this over too.
Michelle
on 15-05-2024 06:26 PM
Thanks Michelle
on 15-05-2024 06:26 PM
Channel: 155
Control Channel: 149
Channel Bandwidth: 80 MHz
on 15-05-2024 02:46 PM
In the Eero app, under Radio Analytics, what is the 5GHz channel number shown?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 15-05-2024 02:04 PM
Hi Joe,
Thank you. I've asked our Devices Team now and will post back here as soon as I receive a response.
Thanks
Michelle
on 15-05-2024 01:54 PM
Hi Michelle,
Thank you for getting back to me.
My Amazon fire stick does work on the 2.4 GHz signal however it works suboptimally and I keep getting notifications coming up on the Amazon fire stick telling me to use a 5 GHz signal which my router does emit.
on 15-05-2024 01:52 PM
Hey there.
Thank you for getting back to me. It would appear the problem is to do with my router not allowing me to connect my Amazon Fire Stick to the 5 GHz signal rather than the 2.4 GHz signal.
I know through the Eero app for my router I am able to disable the 5 GHz signal but ideally I need to find a way to be able to disable the 2.4 GHz signal.
on 15-05-2024 11:34 AM
Is the Firestick connected to an HDMI socket at the back of the TV? The TV itself can block WiFi signals to a greater or lesser extent, depending on the router's location. It is impossible to predict this, with some diagnostics. It might work better if it was on an HDMI extension cable to get it away from the TV.
Which make/model of router do you have plus which Firestick?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 15-05-2024 11:09 AM
Hi Joe,
Thank you. Can I just ask before I raise this over, does the Fire Stick not work on the 2.4GHz connection?
Michelle