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on 15-05-2024 07:56 AM
Hi there,
Has anyone found a fix for getting your Amazon Fire Stick to connect to the 5GHz connection instead of the 2.4GHz connection?
Kind regards,
Joe
on 27-06-2024 09:15 AM
Hey Michelle,
It’s not as bad as it was but I there’s still a few connectivity issues.
I’ll send you a message.
on 20-06-2024 07:38 AM
Hi Joe,
I'm sorry for the delay. I'm awaiting an update back from our Devices Team. Can I just confirm that the firestick channel issue is still happening please?
Thanks
Michelle
on 07-06-2024 06:32 AM
Hi Joe,
I'm just sending you a PM now.
Michelle
on 06-06-2024 08:32 PM
I just hope this is all sorted out ASAP
I think I've now missed my calling off period for being able to go back to what I had before 😞
on 06-06-2024 01:19 PM
Of course, at @JoeBullen it's their firestick & their router! However, this is what I have been saying that 36 - 48 is the most compatible. Hopefully, I'll be much more up to speed with Eeros in the next few weeks.
Hi @Michelle-TalkTalk what do you think, will an extra Eero sort it, I kind of doubt it in this case, but who knows?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 06-06-2024 01:11 PM
Amazon said…”Try using a lower channel setting for 5 Ghz on the router. If your network is in 5 Ghz, change the channel to one between 36-48 or 149-165. You may need to get the ISP support for changing this on your router.”
on 06-06-2024 12:14 PM
Thanks Keith.
I’ll reach out to them now.
on 06-06-2024 12:13 PM
Just the one that was sent to me when I upgraded my internet connection.
on 06-06-2024 09:59 AM
Hi @JoeBullen
Which 5GHz channel is it currently on? If it is still 155 then it is worth your while to contact Amazon to see what channels the Firestick supports up to on this band.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 06-06-2024 07:47 AM
Hi Joe,
I've fed this back now. How many eeros do you have please?
Michelle
on 05-06-2024 08:56 PM
My Amazon fire tv stick will
only connect to my router at 2.4GHz instead of 5GHz so it will not work properly.
Prior to upgrading my internet and getting this new router, my Amazon fire tv stick worked perfectly because it would connect to my previous router via 5 GHz.
In addition to this, when I now use my iPhone in the downstairs in kitchen, upstairs in the bathroom or downstairs in the garage, I lose connection to the router.
This never used to happen with my previous internet connection and router.
on 05-06-2024 10:40 AM
Hi Joe,
The devices team have received an update from eero to advise that they have looked into this further and don't believe that this is a channel selection issue. They have asked if you can confirm which devices are not connecting at the moment please?
Thanks
Michelle
on 05-06-2024 06:38 AM
Hi Joe
Sorry for the delay. We've chased for an update and will post back as soon as we have further information.
Thanks
on 04-06-2024 02:29 PM
Thanks Debbie.
Please can you let know when I can expect this to be done.
Kind regards,
Joe
on 03-06-2024 11:52 AM
Hi Joe
Yes, we will post back here to confirm once this has been completed.
on 31-05-2024 06:52 PM
Ah brilliant.
I'm assuming I will be told when this has been done, right?
on 31-05-2024 01:35 PM
Hi Joe,
They are something that will be done remotely
Chris
Chris, Community Team
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on 30-05-2024 04:55 PM
Thanks Michelle.
Regarding these firmware fixes, are they done remotely or are they something that I will need to do once instructed?
on 30-05-2024 06:56 AM
Hi Joe,
Our Devices Manager passed this over to eero directly at the beginning of the week to apply this fix so hopefully we'll know more soon.
Thanks
Michelle
on 29-05-2024 09:18 PM
Damn.
Will there be any other way round this other than reaching out to TalkTalk for them to change my router again?