End of contract/renewal

[compu]

Hi

I almost at the end of my contract, is there normally a customer retention team in Talktalk I could speak with about my renewal?

Thanks

[Arne-TalkTalk]

There will be notes on your account of what was offered, call the number given and tell them what you want.

[Gliwmaeden2]

It was a reactive call because of your intention to leave. 

Usually people just ring the 03451 720088 number: the offer you get each time will vary from agent to agent, so keep trying till you have one you are happy with. 

[compu]

Like I said they called me on Friday, I would not know how to reach them.

[Arne-TalkTalk]

Unfortunaltely they dont make outbound calls.

[compu]

Thanks

Would it be possible for you guys to contact the sales person from the retention team and ask her to give me another call please?

[Arne-TalkTalk]

Hi @compu

Just to confirm that All prices include VAT 

Regards

[Gliwmaeden2]

The figure quoted is the gross figure including VAT, @compu.

It's not mentioned separately for residential accounts. 

[compu]

Hi

On Friday I had a call from the retention team as I deciding whether to move away but I was very busy at work and could not get my head around it.. They tryied offer me a deal for staying but upon asking they would not say whether was inclusive or VAT or not, do you know what the answer is?

Thanks

[Chris-TalkTalk]

Hi compu,

You can speak to our Loyalty team, there are details here - Cancel your TalkTalk service - TalkTalk Help & Support

Chris