End of contract

[jozlam1]

Why and for what reason did you take money from the account after the contract end date?? That is from November 26 to December?? Another fraud on your part?? I want to terminate the contract and return your device.

First it was supposed to be 36 pounds a month at the beginning of the contract and then it became 44, so who's cheating here?? luckily it's over and I'm not coming back, how am I supposed to give you this router??

[Arne-TalkTalk]

Hi jozlam1

Sorry that you want to cancel, have you contacted another provider?    

Best option would be to call the loyalty team on 03451720088 They will be able to help

Sorry for any inconvenience caused 

[Gliwmaeden2]

Also, @jozlam1, any discounted boosts would expire too, so the price goes up overall to the out of contract price + any extras.

Staff can send you a returns bag if you complete your community forum profile details. Go via your avatar; settings; drop down menu....Personal Information. SAVE CHANGES. 

[Gliwmaeden2]

End of contract doesn't mean end of service, @jozlam1, otherwise everyone would get disconnected and be unable to make phone calls whenever their minimum contract expired. It would be total chaos.

Your contract was for a discounted tariff and will be at full price henceforth. If you want to leave, the best way is to switch directly to another company, asking them to take over the phone number too.

https://community.talktalk.co.uk/t5/Articles/All-about-One-Touch-Switching/ta-p/3054650

Otherwise a full 30 day notice period is required to cancel directly with Talktalk. 

If you need to discuss renewal or cancellation, phone 03451 720088. 

It can't be done via the forum.

Meanwhile billing remains on its own cycle so you pay full month's upfront at full price.

If there are unused days after a switch of provider, you get it refunded to My Account in the bill after the switch has happened. 

If you leave the Direct Debit in place, you can easily use those details to reclaim the refund back to your bank account. Otherwise it's more of a hassle getting a cheque sent.