Hi @SuzieT what's your guaranteed speed?
Is your phone line having problems or is mobiles connected to WiFi.
Try disconnecting your router for 30 minutes then reconnecting, this frequently helps by resetting things at the exchange.
your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here
I don't work here and all my opinions are my own.
