wifi speed

[SuzieT]

Wifi speed has been very bad this last week.  tv,  phones etc failing,   We used to have 13+ speed but its gone down to 10 (#fibre 35 nowhere near!)

[Michelle-TalkTalk]

Morning Suzie,

Do you still need our help with this?

Thanks

Michelle

[Chris-TalkTalk]

Hi Suzie,

Sorry but the details don't appear to be updated, did you save the changes?

Chris

[SuzieT]

Details updated 

we were told we would get 13+ on Fibre 35 but it’s been lower than 10 for the last week 

bad weather or bad signal?

 Thanks 

[Chris-TalkTalk]

Hi Suzie,

As Divsec has requested, can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[Divsec]

Hi @SuzieT what's your guaranteed speed?

Is your phone line having problems or is mobiles connected to WiFi.

Try disconnecting your router for 30 minutes then reconnecting, this frequently helps by resetting things at the exchange.

your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here