Replacement router

[hampo9]

Hi there 

my router is to old, had an issue about a week ago and an engineer attended and fixed the issue but he suggested that I should contact Talktalk to replace my router because it’s to old and affecting the broadband speed. 
can I ask you if I can get a replacement for my router please ? And is it chargeable or free ?

[Karl-TalkTalk]

Hi @hampo9 

I've sent you a PM with the tracking details for your router delivery.

Thanks  

Karl. 

[Karl-TalkTalk]

Hi

I've removed the details from your post.  Please do not post any personal information publicly or you may find you suddenly start receiving some unwanted spam phone calls.

I can get your details from your profile - only we staff can see this.

I'll get a router out to you now.

Thanks  

Karl. 

[hampo9]

Hello

i added my name

[hampo9]

Hello 

I added my name

thank you

[Debbie-TalkTalk]

Hi @hampo9 

I can send you a replacement router, there will be no charge for this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send the replacement router.

Thanks

Debbie