Replacement router

[hampo9]

Hi there 

my router is to old, had an issue about a week ago and an engineer attended and fixed the issue but he suggested that I should contact Talktalk to replace my router because it’s to old and affecting the broadband speed. 
can I ask you if I can get a replacement for my router please ? And is it chargeable or free ?

[Michelle-TalkTalk]

Hi @hampo9 

Just checking back in to see how you're getting on?

Thanks

Michelle

[Debbie-TalkTalk]

Hi @Milly75 

Please can you create a new topic here Broadband - TalkTalk Help & Support

We can then take a look at this for you.

[Gliwmaeden2]

Please return to the message board and click start a topic.

Staff will respond after the weekend. 

Also complete your community forum profile details for them to identify your account. Go via your avatar,  settings. Personal Information. SAVE CHANGES. 

[Milly75]

My router has power but no flashing lights .it is slow and intermittent 

[Karl-TalkTalk]

Hi @hampo9 

I've sent you a PM with the tracking details for your router delivery.

Thanks  

Karl. 

[Karl-TalkTalk]

Hi

I've removed the details from your post.  Please do not post any personal information publicly or you may find you suddenly start receiving some unwanted spam phone calls.

I can get your details from your profile - only we staff can see this.

I'll get a router out to you now.

Thanks  

Karl. 

[hampo9]

Hello

i added my name

[hampo9]

Hello 

I added my name

thank you

[Debbie-TalkTalk]

Hi @hampo9 

I can send you a replacement router, there will be no charge for this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send the replacement router.

Thanks

Debbie