Fibre 150 and TV

[Epsilon]

(TV is only part of it). I am on a Fibre 35 contract which expires fourth week in June. Fibre 150 is available and I would like to upgrade to it. After some delving I am unsure of a few things:

1. Should I apply to TT now or wait until they notify me of the current contract expiry?

2. I want to keep my landline number. I have read about 'porting' but I can't work out what I actually have to do to retain the phone number.

3. Is Fibre 150 inextricably linked with TV? I do not have a TV licence so the new contract must have NO TV capability. Can this be done?

Thanks,

Chris

[Karl-TalkTalk]

Hi

Correct, must have missed the 'no' with my hasty two finger typing 🙂

City Fibre do not currently have Voip, we are looking to provide this in the future.

Karl.

[Epsilon]

Hi Karl,

Thanks for clarifying TalkTalk's strange naming conventions. If I have understood correctly, '150' in the package does not necessarily mean FTTP. I have read elsewhere that 'Fibre 150' an FTTC package, formerly called Faster Fibre, squeezes an average 128Mbps down the copper loop. 'Full Fibre 150',  in contrast, is the genuine FTTP package with download speeds averaging 152Mbps. Confusing!

I am pretty sure I have FTTP available as new boxes have gone up on the telegraph poles, and leaflets were pushed through the door saying 'full fibre' was now available.

I think you have omitted the word 'no' from your first paragraph. You have typed:

'...City Fibre is only one of these, and this does not currently have VOIP, so phone service over their network, but the other partner providers do.'

but I think you meant:

'...City Fibre is only one of these, and this does not currently have VOIP, so no phone service over their network, but the other partner providers do.'

Chris

[Karl-TalkTalk]

Hi

We provide a 150 service via G.Fast, that is FTTC so over your existing copper line from the cabinet to the house, and if available in your area, there may be a 150 service (and others) via FTTP, so Future fibre, using one of our partner services, City Fibre is only one of these, and this does not currently have VOIP, so phone service over their network, but the other partner providers do.

TV services are not currently provided over the network, except for on demand and streaming services such as Netflix, Now TV etc.  The TV boxes we provide have an aerial port for freeview.

Karl.

[Epsilon]

Thanks Karl, I think that answers my main fear, i.e. getting hauled before a magistrate for non payment of a TV licence. I presume the absence of a TV box (whatever that is) means TV cannot be received via the fibre connection (at least, not without me deliberately signing up for a TV service).

I do not quite understand the rest. It sounds like you are saying Fibre 150 will come via either G.Fast or City Fibre, depending on my location, and if G.Fast, I should have no problems retaining my phone number, but if City Fibre I will not be able to do this (i.e. I can only phone via mobile, landline is finished).

[Karl-TalkTalk]

Hi

I would advise you to contact Loyalty around two weeks before contract end to see what options and offers they have for you, you may be able to negotiate a good deal.

If fibre 150 is supplied via G.Fast, then you will still retain the phone line and your current number.  If Full Fibre is available to you, then you should check to see if VOIP can be included.  This is not currently available with City Fibre, but will be at some point in the future.  If Voip is available you should be able to retain the same number.  

All TalkTalk contracts have TV in the title, this allows you to add TV components if needed.

If you do not want to take the offer of a TV box, then make this clear and none will be supplied.

Karl.