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FIbre Support

Get expert support with your Fibre connection.

Fibre 35 speed

Phil’s
First Timer
Private Message TalkTalk
Message 3 of 3

I only get max 6.4 mbps download speed - this doesn’t sound correct to me or does anyone else have the same issue?

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Good morning,

 

I've run a test on the line now which hasn't detected a fault. What speeds have you originally received? Does your main socket have a test socket please?

 

Thanks

 

Michelle

 

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ferguson
Community Star
Private Message TalkTalk
Message 2 of 3

It largely depends on how far you are from the local Openreach cabinet. Have speeds always been this low, or has there been a recent deterioration? How does it compare to your guaranteed minimum speed?

 

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

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