Fibre 35

[sjh24]

I renewed my fibre 35 contract yesterday and reading the contract, it states 

“You can look forward to an estimated download speed between 7.6 Mbps and 8.5 Mbps with a minimum guaranteed download speed of 6.8 Mbps, a maximum speed of 8.5 Mbps and upload speed of 2.2 Mbps“

Surely  this is wrong. Last time I renewed on fibre 35,  the contract stated 

“You can look forward to an estimated download speed between 36.0 Mbps and 37

[Debbie-TalkTalk]

Hi @sjh24 

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

[sjh24]

Yes please 

I think Michelle is organising this bit could you check with her 

[Debbie-TalkTalk]

HI @sjh24 

Thanks for the Private Message.

Would you like us to send a replacement router first for testing so this can be ruled out?

[Michelle-TalkTalk]

Hello,

Ok thanks for confirming. As the line tests are clear, I think we should send a replacement router for testing purposes to rule this out. Would this be ok?

Michelle

[sjh24]

 I sorry I don’t.

Everything has been good until the last couple of weeks. It is sometimes 36 but then it drops or  the red light comes on

[Michelle-TalkTalk]

Good morning,

Thanks for trying and I'm sorry to hear this. Do you have an alternative router that you can test with?

Michelle

[sjh24]

Hello michelle

i turned it off and back on and the speeds improved to 36 downloads and 11 uploads but since then it has dropped again and the light has gone to red twice this afternoon before returning to white 

[Michelle-TalkTalk]

Good morning,

How has your connection been since your last post?

Thanks

Michelle

[sjh24]

I’ll try that 

[Gliwmaeden2]

Might be worth doing a 30 minute switch off and then see if speeds come back more consistently after that, @sjh24.

Once it's on again leave it on continuously for staff to check after the weekend. 

[sjh24]

Sometimes 35 sometimes 10 or 11

it varies

when I report it being slow, it then goes up to 35 again but after a few days it’s slower again ,  

[Gliwmaeden2]

What speeds are you actually getting?

Sometimes the contract details don't actually show the correct information even - yes very poor.

Give support a call today: 03451 720088, closing at 6pm (not open Sunday) or use Chat (open both days from 9am), @sjh24.

Staff are not back on here before Monday. 

Fibre 35 is only Fibre to the Cabinet, and the last bit is still copper. It may have deteriorated since your last contract started. There's a general push towards full fibre, so they'll maybe steer you in that direction.