Fibre 65 Below Guaranteed Minimum

[SarahHRSN]

For a few weeks now I have noticed that my download speed has been far below my minimum expected in my Fibre 65 package sitting around 28 Mb/s, this is with no devices downloading or streaming so this isn't due to too much load, I've tried resetting the router but that hasn't helped.

Is there anyone that could help bring my speeds back up to my guaranteed minimum? thank you!

[SarahHRSN]

Just updated my profile, thank you!

[Chris-TalkTalk]

Hi Sarah,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris