Fibre 65 drops from 40mbps to 3mbps until router reboot

[lockedoutagain]

Since last week my speed has been degrading from a steady 40mbps to 3mbps or less (tested on wired connection). This happens over a few hours. If I reboot the router the speed comes back up. The router thinks that my speed is between 45 and 50mbps.  Any idea what might be happening? I don't think that anything has changed on my network.

[lockedoutagain]

Hi @Debbie-TalkTalk , router arrived today. I've just plugged in and the initial download speed is 25Mb (plugged into master socket, ethernet connection, laptop right next to router, nothing else wifi off, nothing else connected). Before the swap, speed had dropped to a fairly constant 5Mb despite the router saying it had sync'd at 33Mb.  I'll leave it a few days to see where we are.

best wishes

[Debbie-TalkTalk]

Hi lockedoutagain

Thanks for your reply.

I've ordered the router for testing, please allow 24-48hrs for this to arrive.

If you experience the same fault with the replacement router then the next step will be an Openreach engineer visit.

Debbie

[lockedoutagain]

FWIW I can't run a connection test from here:

[lockedoutagain]

Hi, OK lets try another router. I'm still leaning towards it being the copper from the cabinet, because it seems worse when the weather is bad and we've just had that storm over the weekend and we pretty much lost connection. But I suppose we should eliminate every other other as well.

Thanks

[Debbie-TalkTalk]

Hi lockedoutagain

Would you like me to send another router for testing?

[lockedoutagain]

I’m typing this on my phone on 4G (which also isn’t great here), broadband service is now unusable, frequent disconnects and only 5Mb when it is connected. 

[lockedoutagain]

Just to clarify, I think you sent a router years ago, it didn't solve the problem at the time, I sent it back I think. I don't have it now.

[lockedoutagain]

Hi @Michelle-TalkTalk , no I have not received a router for testing during this set of problems. FYI here is my current router dashboard, it's getting worse each day:

[Michelle-TalkTalk]

Hi again,

Can I just confirm before I pass this over to an engineer, have we ever sent you a replacement router for testing purposes?

Thanks

Michelle

[lockedoutagain]

Current speed:

[lockedoutagain]

I guess I don't have any choice but to accept potential charges, but it seems strange that with an intermittent fault if the engineer doesn't find a problem on the day I will be liable for charges?

Availability next week:

Mon PM

Tue AM

Wed AM & PM

Fri AM

Following week commencing 29/1:

Mon AM & PM

Tue AM & PM

Wed AM & PM

[Michelle-TalkTalk]

Morning,

I'm really sorry to hear this. Please can you provide some availability AM (8-1) and PM (1-6) and also confirm acceptance of possible time related charges and we can arrange this for you.

Thanks

Michelle

[Gliwmaeden2]

@lockedoutagain if Talktalk needs to set up an appointment for an engineer, you need to accept potential charges.

It's worth taking a look at this now, so that you can discuss this with staff during the day:

https://community.talktalk.co.uk/t5/Articles/Engineer-charges/ta-p/2207291

[lockedoutagain]

Hi, it's been terrible all day, dropping out ("you are not connected to the internet") or slowing down to unusable speeds. Could you arrange an engineer please? thanks 🙂

PS I have replaced the master socket faceplate and we are now plugged into that.

[Chris-TalkTalk]

Line test is showing around 35 disconnections yesterday.

Yes you can do, just let us know if you need us to arrange the engineer visit

Chris

[lockedoutagain]

Some of those disconnections might be me unplugging and re-plugging?

However it dropped completely about 10 last night.  

Some speed tests:

Speed tests

I just got an email saying Talktalk has complete a line test - shall I give it another day to see what happens, then call the engineer?

[Chris-TalkTalk]

OK thanks. There were a lot of disconnection yesterday too. We can arrange an engineer visit to investigate further, if you'd like us to to do this please let us know and we'll confirm some details with you

Chris

[lockedoutagain]

And another test a few mins later:

[lockedoutagain]

OK have plugged a filter into the test socket, and restarted the router. It's pretty much the same, running at about 30Mb with occasional drops. This test was done 5 mins ago:

So basically the same it it was.

[Chris-TalkTalk]

Ok thanks 🙂