on 11-12-2023 12:42 PM
Message 71 of 71
Since last week my speed has been degrading from a steady 40mbps to 3mbps or less (tested on wired connection). This happens over a few hours. If I reboot the router the speed comes back up. The router thinks that my speed is between 45 and 50mbps. Any idea what might be happening? I don't think that anything has changed on my network.
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70 REPLIES 70
on 02-02-2024 11:35 AM
Message 1 of 71
Hi lockedoutagain
Thank you. If you do experience any issues with the performance of the connection then please let us know.
Debbie 🙂
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on 02-02-2024 11:30 AM
Message 2 of 71
Actually I always run a speed test wired when running from the TalkTalk site! But interestingly get the same results from my mobile anyway.
Thanks 👍
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on 02-02-2024 10:23 AM
Message 3 of 71
Hi lockedoutagain
That's great, thanks for letting us know 🙂
If you receive this message again when running a speed test then it would be worth running a wired test to see how the speed compares.
I have sent you a Private Message with a link to a short survey for the Community.
Thanks again.
Debbie
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on 02-02-2024 10:15 AM
Message 4 of 71
Hi, no problems so far, everything working fine, no dropouts or buffering 😊👍
Bit confused about this though - speed test this morning shows slow router speed yesterday (Thursday) but we didn't notice anything.
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on 02-02-2024 06:36 AM
Message 5 of 71
Morning,
How has your connection been over the last few days?
Thanks
Michelle 🙂
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on 30-01-2024 06:33 AM
Message 6 of 71
Morning,
We'll check back in with you at the end of the week to see how you're getting on and if the speeds have remained consistent.
Thanks
Michelle
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on 29-01-2024 04:03 PM
Message 7 of 71
OK that did the trick. 😀
Hopefully we are back to normal. Phew! I'll hang on to the new router if that's OK, even with the damaged line it was more stable and it seems quicker than the old one (used to get about 38Mb).
Thanks again 👍
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on 29-01-2024 02:26 PM
Message 8 of 71
Hi lockedoutagain
Thanks for keeping us updated.
It would be worth powering down the router for a full 30 minutes and then running a speed test (to see if the throughput speed increases)
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on 29-01-2024 02:03 PM
Message 9 of 71
Just spoken to the engineer. He says:
- The fault is in the road some way from the manhole cover and cannot be easily fixed. He thinks that it was damaged when the road was dug up. (The last time was when they when they laid fibre).
- All of the spare lines have the same fault, apart from one which he has given to us. It might be that the fault shows particularly in wet weather because the multicore could be sitting in water. If anyone else reports problems they will have to close the road and replace the cable.
- He says to leave the router switched on and it might take 7 days to settle down. It's currently sync'd at 47Mb, but the speed test from my account page shows 20.1Mb at the moment, which is what it was saying before the Openreach visit. Should I power cycle the router?
Thanks for your help with this and I must say the Openreach engineer was really helpful.
best wishes
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on 29-01-2024 01:35 PM
Message 10 of 71
Good afternoon,
How are you getting on? Have the engineers been back in touch?
Thanks
Michelle
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on 29-01-2024 06:29 AM
Message 11 of 71
Good morning,
Thanks for the update and we'll check back in with you later this afternoon to see how you're getting on.
Thanks
Michelle
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on 27-01-2024 04:47 PM
Message 12 of 71
I would keep hold of the new router until Openreach have sorted things out at their end. Then you can test both side by side to check for any significant variances and decide which one to return accordingly.
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on 27-01-2024 04:08 PM
Message 13 of 71
Hi, quick update,
Openreach engineer came to the house today (Saturday) and asked to check inside as he was having trouble locating the fault. He eliminated anything my side of the master socket and traced the problem back to an intermittent short 120m from the house. (I'm pretty sure this is the same place there was a problem last year). He said he would need help accessing the cable, I believe it's underground and the access point is in the road. He will return on Monday to complete the job with another engineer.
Since the router was not at fault, do you want me to swap the new one out and return it?
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on 26-01-2024 11:30 AM
Message 14 of 71
Hi lockedoutagain
Thanks for your reply.
The fault has been passed straight over to a line engineer, no visit to the property needed at the moment.
I will continue to monitor for additional updates.
Thanks again.
Debbie
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on 26-01-2024 11:11 AM
Message 15 of 71
Yes please Debbie, and I understand the thing about charges.
My current availability next week (may change so if you can confirm as quickly as possible that would be great):
Mon 29: am
Tue 30: am & pm
Wed 31 am & pm
Fri 2: am
and
Tue 6: am & pm
Wed 7: am & pm
thanks
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on 26-01-2024 10:03 AM
Message 16 of 71
Hi lockedoutagain
Thanks for your reply.
I've completed another line test and the same fault has been detected.
The next step will be an Openreach engineer visit to the property. Would you like me to arrange this visit?
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on 26-01-2024 09:53 AM
Message 17 of 71
OK now have the new router connected to the test socket using the filter that came with the new router.
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on 26-01-2024 09:50 AM
Message 18 of 71
No, I'll swap it over now. Speed the last couple of days has been just about usable (10 to 20Mb) and fewer drop outs, but still getting them.
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on 26-01-2024 09:45 AM
Message 19 of 71
Hi lockedoutagain
I've checked the connection stats this morning and the line is in sync at just over 10mb but the test is also detecting a fault.
Is the new router currently connected at the test socket?
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on 25-01-2024 06:33 AM
Message 20 of 71
Hi lockedoutagain
Thanks for keeping us updated.
I will check the connection stats again tomorrow and I will post back on this thread.
Debbie
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