on 06-06-2021 02:23 PM
I had faster fibre for the passed 18 months and a couple of weeks ago started to get less than 10 mbps download where minimum guaranteed is 60mbps.
After hours of checks with technical support and three talk talk engineers to my home plus one BT engineer things were no better.
80mbps is presenting to the router but less than 10 mbps going to the device (WiFi and ethernet). Talk talk say it is an openreach issue, who say that all is well.
I rang cancellations to establish when the 30 day period they had to remedy would expire so I can leave without penalty, and they suggested a move to Fibre 65 to see if that would resolve the issue. I have given it a try this week and did hold out some hope that a ticket did appear on the service status saying an issue was found. This has now been resolved but unfortunately I still only have less than 10 mbps download but a cracking 18 mbps upload.
Question is can I just leave now as am within 20 days of the new service?
on 24-06-2021 06:39 AM
on 23-06-2021 06:57 AM
I'm sorry for the delay. I've not been able to get it confirmed if this has been fully resolved so my manager is also chasing this for an update and I will post back as soon as I know more.
on 18-06-2021 06:38 AM
on 17-06-2021 04:54 PM
on 17-06-2021 07:58 AM
on 17-06-2021 07:19 AM
on 17-06-2021 06:37 AM
on 16-06-2021 04:13 PM
on 15-06-2021 06:37 AM
on 11-06-2021 08:17 AM
Our team have just come back to me a few minutes ago to advise that they are currently working on a fix for this but this has to be fully tested before they can roll this out. They said they will come back to me ASAP as soon as they know more as to when this should be. I'm really sorry for the delay.
on 10-06-2021 08:22 AM
At the moment our Network Team are investigating to find out what is causing this slow speed issue so I couldn't advise where the fault currently lies as I'm not sure at the moment and I will continue to chase this daily for updates until I know more.
If you would like to discuss possibly leaving then I'd recommend contacting our Loyalty Team directly as they would be able to advise further on this.
on 10-06-2021 07:49 AM
on 09-06-2021 10:21 AM
on 08-06-2021 12:57 PM
on 07-06-2021 01:36 PM