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Fibre 65

KenKen88
Chatterbox
Message 3 of 3

Just signed up to Fibre 65 and was told by the TalkTalk person on the phone that minimum guaranteed download speed is 44mb/s but then got the follow up confirmation email which said  that the minimum guaranteed speed is actually 31mb/s.  Does anyone know which it is? Thanks 

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hi Ken,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

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Gliwmaeden2
Community Star
Message 2 of 3

Whatever it is, it will be peculiar to your line, @KenKen88. One just can't generalise. 

 

Chat is available every day from 9am, if you want this double-checked over the weekend. 

 

Scroll down on this page for the link to Chat (blue background banner when available) and full list of opening hours:

 

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 

Otherwise, please wait for staff to pick up your thread during the working week. 

 

For them to identify your account,  please add your Talktalk landline number to your community forum profile details. Go via your avatar/name; settings; Profile Wizard. 

Gliwmaeden2, a fellow customer.