Hi,
My internet connection was never the best and my contract with talktalk has almost ended so I have decided to upgrade my broadband to full fibre 150 (before I had mixed copper line 65)
I thought changing cables to fibre might help with my connection.
So on 26/11 the engineer came to install full fibre at my house.
First thing he did was he cut off the old copper line (leaving me with no internet connection at all) and replaced it with fibre.
Unfortunately as it turned out the engineer was unable to complete the work on 26/11 due to a lack of equipment and blocked/congested duct. A second engineer is required.
So basically now I am left with no internet connection at all.
First I was promised by talktalk that the new engineer will be assigned within 5 working days.
This did not happen.
So then you have raised an escalation case with Openreach a reference Case Number -00032683 and Openreach was to contact me within 24 to 48 hours.
This did not happen.
So now I don’t know what to do. I am clearly being ignored. I am seriously thinking about switching to a different broadband provider.
I just want to mention that I work from home and I am often on conference calls therefore I need stable internet connection. This past week has already affected my work quality and I cannot afford to have no internet connection. I am using my mobile phone for internet but the reception is not so good therefore connection is bad.
Is there anything you can do to help? If you cant send a specialized engineer to connect full fibre can you at least send someone to connect the copper line back to me asap? I know that the old line is still active.
I am desperate and I would really appreciate any advice.
Kind regards
