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FIbre Support

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Fibre router

paulchambers
Enlightened One
Private Message TalkTalk

‎25-10-2023 11:42 AM - edited ‎25-10-2023 12:42 PM

Message 23 of 23

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Hi all . Having problems with the fibre router. Had no white light for quite a while. Now when i try to connect with any pc it returns DNS error  failed to connect . Switch it off works for 10 mins on and off then nothing again. Any ideas . Done all the normal checks.. Regards Paul 

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22 REPLIES 22

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎25-10-2023 01:59 PM

Message 21 of 23

Hi Paul,

 

Your internet connection appears to be up and running at the moment, are you still experiencing problems?

Chris

Chris, Community Team 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎25-10-2023 01:02 PM

Message 22 of 23

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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