Fibre router

[paulchambers]

 

 

 

 

 

Hi all . Having problems with the fibre router. Had no white light for quite a while. Now when i try to connect with any pc it returns DNS error  failed to connect . Switch it off works for 10 mins on and off then nothing again. Any ideas . Done all the normal checks.. Regards Paul 

[Debbie-TalkTalk]

Hi Paul

Thank you 🙂

Hope you have a good day.

Debbie 🙂

[paulchambers]

Hi Debbie Many thanks. Superb service.Regards Pau 

[Debbie-TalkTalk]

Hi Paul

That's great 🙂

Please can you keep the new router and return the old router using the pre paid returns bag.

Thanks

Debbie

[paulchambers]

Hi Debbie . It's seems absolutely fine. Had no problems at all. What do we do from here. Eg Regards Router Many thanks for you help . Much appreciated Regards Paul 

[Debbie-TalkTalk]

Hi Paul

Just checking in to see how the connection has been over the weekend?

Thanks

Debbie 🙂

[paulchambers]

Hi Received router for testing . First impressions the speed is up by 20meg . Just one dropout but seems fine at the moment . Fingers crossed kee p you posted and thanks for all you help . Tremendous Regards Paul 

 

[Debbie-TalkTalk]

Hi Paul

Thank you 🙂

Debbie

[paulchambers]

Thankyou Debbie . I will keep you posted Regards Paul 

[Debbie-TalkTalk]

Hi Paul

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

[paulchambers]

Hi Debbie yes that is fine.. thanks for your help Regards Paul 

[Debbie-TalkTalk]

Hi Paul

Thanks for your reply.

Are you happy for me to send a router for testing?

[paulchambers]

Hi Debbie yes been fine overnight this is the original router from my first fibre contract . I could certainly test another . As I have said there are no lights on whan it's connected . All I see is the amber light when it reboots . Then nothing no light at all ..Thanks for your response Regards Paul 

[Debbie-TalkTalk]

Hi paulchambers

I can see re connections on the line. Have we recently sent you a router for testing?

[paulchambers]

Hi Chris many thanks it's just disconnected again 

  

[Chris-TalkTalk]

OK thanks. Could you bump the thread in the morning and we'll check the line history to see how it's been

Chris

[paulchambers]

Seems to be on phone at the minute Chris Usally the pc that is the problem 

[Chris-TalkTalk]

So it's OK at the moment is it? Authentication logs show connected since 14:24

Chris

[paulchambers]

 rebot after half hour noting has changed still nonwhit light but that hasn't worked for a while. Internet was working  fine though . 

[Chris-TalkTalk]

Ok thanks. Are you experiencing any problems with your telephone service, any noise on the line?

Chris

[paulchambers]

Hi all thanks for reply someone on chat reset my line that didn't work unplugged again for another 30 mins he couldn't grasp there is no white light on router it's on as I can see the  wireless network.

It works for a while the returns DNS error server error everting connects to net work but just says no internet access on PC and phone changed filter etc done all the normal check s