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FIbre Support

Get expert support with your Fibre connection.

Fibre router

paulchambers
Enlightened One
Private Message TalkTalk

‎25-10-2023 11:42 AM - edited ‎25-10-2023 12:42 PM

Message 23 of 23

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Hi all . Having problems with the fibre router. Had no white light for quite a while. Now when i try to connect with any pc it returns DNS error  failed to connect . Switch it off works for 10 mins on and off then nothing again. Any ideas . Done all the normal checks.. Regards Paul 

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22 REPLIES 22

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎25-10-2023 01:59 PM

Message 21 of 23

Hi Paul,

 

Your internet connection appears to be up and running at the moment, are you still experiencing problems?

Chris

Chris, Community Team 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎25-10-2023 01:02 PM

Message 22 of 23

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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