Fibre slowed to a crawl

[Ryoma2040]

My connection went through a spurt of disconnects on Tuesday and Wednesday and now has slowed to a crawl. It's still occasionally disconnecting too but the speed (up and down) has never gone back to normal since.

I've done all of the usual checks and tests and it's no better. 

[Debbie-TalkTalk]

Hi Ryoma2040

I'm so glad to hear this 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie

[Ryoma2040]

Much better, thank you. 
The speed is back up to around where it usually is, it hasn't disconnected since then and the phone is working again.

[Debbie-TalkTalk]

Hi Ryoma2040

Openreach have now closed the fault as resolved - In Joint AreaCable (Underground)

How was the connection last night?

[Debbie-TalkTalk]

Hi Ryoma2040

It's no problem. I will let you know as soon as Openreach provide more information, apologies for the delays.

Debbie

[Ryoma2040]

Thank you for letting me know.

[Debbie-TalkTalk]

Hi Ryoma2040

I have spoken to Openreach this morning and they have advised that this fault has been scheduled to the local network engineer who works externally and this is scheduled for 18-March.

I will continue to monitor for additional updates.

[Debbie-TalkTalk]

Hi Ryoma2040

Sorry for the delay. There are no additional updates from Openreach as yet.

I will contact them this morning and I will post back on this thread to provide an update.

Thanks

Debbie

[Debbie-TalkTalk]

Hi Ryoma2040

No problem 🙂

I will let you know as soon as Openreach provide another update.

Thanks

Debbie

[Ryoma2040]

Thanks for letting me know.

[Debbie-TalkTalk]

Hi Ryoma2040

Thanks for the additional information.

Openreach have also updated the fault ticket to advise that this fault is now with an underground skilled engineer and further updates should be available by 14/03.

I will continue to monitor this.

Debbie

[Ryoma2040]

Yes, the engineer came and tested the line.
He said there was a fault 800m away and went to find it.
That was about 11am yesterday and I haven't heard anything since.

The phone is still off and the internet is still very slow.

[Debbie-TalkTalk]

Hi Ryoma2040

Have Openreach made contact with you today in regards to this fault?

[Debbie-TalkTalk]

Hi Ryoma2040

I can see that the fault has been assigned to a line engineer this morning. We should hopefully have additional updates later this afternoon.

Thanks

Debbie

[Debbie-TalkTalk]

Hi Ryoma2040

No problem, I will post back here as soon as I receive further updates.

Thanks again.

Debbie

[Ryoma2040]

Thank you.

[Debbie-TalkTalk]

Hi Ryoma2040

Apologies for this.

I've escalated this fault straight over to Openreach to be investigated by a line engineer.

I will continue to monitor for additional updates.

Thanks

[Ryoma2040]

Just as an update for when you're back on Monday, the phone has gone off completely now.
The internet is still connected but even slower still.

[Gliwmaeden2]

Staff will follow up after the weekend, @Ryoma2040.

Please check back during the week. They are on here daytime Monday to Friday. 

[Ryoma2040]

There is some crackling on the line during calls.

The router is in the test socket.

[Debbie-TalkTalk]

Hi Ryoma2040

Do you still need help with this?