Full Fibre Install

[Biomechanic]

Hi

I was sent an sms message asking me if I wanted to move over to Full Fibre for free, with similar speeds to what I have now.

I accepted and a date of October 9th (this Monday coming) was arranged. Unfortunately I have had to change that to October 20th because of hospital appointments.

I take it you just leave my existing fibre broadband as is until then ? I'm getting worried you might interrupt my service.

Any help or answers to these questions would be great

Thanks

John

[Arne-TalkTalk]

No problem happy to help. 

[Biomechanic]

Hi Arne

Sorry the late reply. Thanks for your help - it's mightily appreciated.

John

[Gliwmaeden2]

@Anonymous, find your way back to the message board and click on start a topic.

Also complete your community forum profile details for TT staff to identify your account. 

Add your Talktalk landline number in Personal Information. Go via your avatar/name; settings. SAVE CHANGES. 

[Anonymous]

Sorry I'm a newbie so don't know how this works, tried to delete posts but can't, maybe you can do that, I can delete account, I can do that, from Patches (stroke survivor) this is too difficult.

[ferguson]

@Anonymous 

Start your own topic if you want help from the support team here, rather than posting on others. 

[Anonymous]

Help 

How do I get a OpenReach appointment to install Full Fibre Cancelled

[Arne-TalkTalk]

Hi @Biomechanic

The install is now cancelled as requested.

[Arne-TalkTalk]

Ill let you know when its done, because there is no upgrade your current contract will continue. 

[Biomechanic]

Hi Arne

That's music to my ears. Thank you so much. Can I get some confirmation that that this has been actioned ?

Also, are you sure it won't affect my current Fibre 65 contract ?

Thanks

John

[Arne-TalkTalk]

Hi Biomechanic

I can speak to  the provisioning team to cancel the order, this will not have an effect on the current service which will carry on as normal. 

Regards

[Biomechanic]

Hi Arne

Thank you for the info, but the situation has changed.

I am a private tenant. When I initially received the email invitation to go to Future Fibre, I contacted my landlord's daughter who is running her father's properties as he is unwell to ask permission to go ahead with the upgrade.

She verbally told me 'yes' everything would be fine, so I booked the appointment through OpenReach

Unfortunately I received a phone call from her on Saturday indicating that her father (the Landlord) does not want it to go ahead until he is well enough to be around.

How do I proceed from here, I am terrified that I am going to lose my existing FTTC service.... Are you able to cancel this appointment until my landlord is available, then we can re-arrange ?

Or do I just leave it and inform the Engineers when they arrive on the 20th October ?

Please advise me on the correct way to move forward.

John

[Arne-TalkTalk]

Hi Biomechanic

I can confirm that the current FTTC service will remain active until the 20th when full fibre is installed.

Regards

[Gliwmaeden2]

@Biomechanic, please just stick with this thread. If staff don't reach it this afternoon, it will be after the weekend before you get a response from them. 

If you need reassurance, contact Talktalk directly. 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

[Biomechanic]

Thanks for the info on the router.

Can somebody from Talk Talk please contact me with some reassurance that my existing package etc remains 'live' until the changover to FF.

Thanks

[Gliwmaeden2]

To maintain your phone number you would need a Hub2 Sagemcom or they may send an Eero, depending on the package speed, @Biomechanic.