Full Fibre Router

[ttrps]

We have our OpenReach appointment on 6 June to move to full fibre, but we haven't received the new router yet. Should we have been sent it by now? We've not heard anything. Thanks.

[Michelle-TalkTalk]

Morning,

Ok thank you for confirming.

Michelle

[ttrps]

I'm not sure Michelle as I didn't regularly check it. I plugged it in around midday and then tried it about 10m after that and it wasn't working. Then I tried it again about 16:00 and it was fine.

[Michelle-TalkTalk]

Good morning,

Thank you for the update. Can I just confirm, how long did it take for the digital voice service to work?

Thanks

Michelle

[ttrps]

Thanks for your replies. It did arrive by post the day before. I think it would be better if that was made clear in advance and that the Digital Voice won't work immediately on plugging-in but takes a while to get itself sorted out.

[Michelle-TalkTalk]

Good morning,

It will usually arrive between 24-48hrs before the installation.

Thanks

Michelle

[KeithFrench]

The router is often brought by the installation team on the day. Alternatively, it might be sent to you about a day or so before the installation.