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FIbre Support

Get expert support with your Fibre connection.

No Internet and no update in 5 days

sophielm
Sightseer
Private Message TalkTalk
Message 5 of 5

Very disappointed, zero update since reporting just states and engineer will start working on the issue this was on the 2nd July. No text to update me, calling has been useless and told to just wait! Considering my contract is expiring soon you would hope that at least some update would be provided.

Sophie Moss
4 REPLIES 4

Message 1 of 5

Thanks for the update. Could I just ask, is your telephone working OK, is there a dial tone?

Chris

0 Likes

sophielm
Sightseer
Private Message TalkTalk
Message 2 of 5

Hi Chris,

 

It worked for one day but has since gone off again. Tried a reset but still no luck, unable to run a further test. Normally I receive some form of update but this time it's been radio silence which makes it very frustrating.

Sophie Moss
0 Likes

Chris-TalkTalk
Support Team
Staff
Private Message
Message 3 of 5

Hi sophielm,

 

Your internet connection appears to be working now, is everything OK at your end or do you still have problems?

Chris

0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 4 of 5

Forum staff should pick this up tomorrow, @sophielm.

 

Please complete your community forum profile details for them to identify your account. Add your landline phone number or account number in Personal Information. 

 

Go via your avatar/name; settings; drop down menu.....save changes. 

 

 

Gliwmaeden2, a fellow customer.
0 Likes