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FIbre Support

Get expert support with your Fibre connection.

PRINTER CONNECTION

Message 4 of 4

I have bought a new printer and it won't connect to my router. Printer is a Canon pixma TS3355 and router is as supplied by Talktalk some years ago. Do I need a new router? The router has IP address, network and password on label if this can be useful. WPS button has no effect.

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4

Thanks @KeithFrench 

 

@kevincaterham 

 

Please can you add your name and TalkTalk landline number to your Community Profile.

 

Thanks

KeithFrench
Community Star
Private Message TalkTalk
Message 2 of 4

I have this printer myself and had no problem connecting it via WPS to numerous WiFi Hubs. Which make/model of router do you have?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Hi @kevincaterham 

 

Which router do you have? (make and model)

 

Have you tried factory resetting the router using the pin hole reset for ten seconds?

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