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on 31-05-2024 12:20 PM
We have our OpenReach appointment on 6 June to move to full fibre, but we haven't received the new router yet. Should we have been sent it by now? We've not heard anything. Thanks.
17 hours ago
Good morning,
Thank you for the update. Can I just confirm, how long did it take for the digital voice service to work?
Thanks
Michelle
yesterday
Thanks for your replies. It did arrive by post the day before. I think it would be better if that was made clear in advance and that the Digital Voice won't work immediately on plugging-in but takes a while to get itself sorted out.
on 03-06-2024 07:28 AM
Good morning,
It will usually arrive between 24-48hrs before the installation.
Thanks
Michelle
on 31-05-2024 01:10 PM
The router is often brought by the installation team on the day. Alternatively, it might be sent to you about a day or so before the installation.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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