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FIbre Support

Get expert support with your Fibre connection.

Full Fibre Router

ttrps
Chat Champion
Private Message TalkTalk
Message 7 of 7

We have our OpenReach appointment on 6 June to move to full fibre, but we haven't received the new router yet. Should we have been sent it by now? We've not heard anything. Thanks.

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6 REPLIES 6

Message 1 of 7

Morning,

 

Ok thank you for confirming.

 

Michelle

 

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Message 2 of 7

I'm not sure Michelle as I didn't regularly check it. I plugged it in around midday and then tried it about 10m after that and it wasn't working. Then I tried it again about 16:00 and it was fine.

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Message 3 of 7

Good morning,

 

Thank you for the update. Can I just confirm, how long did it take for the digital voice service to work?

 

Thanks

 

Michelle

 

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ttrps
Chat Champion
Private Message TalkTalk
Message 4 of 7

Thanks for your replies. It did arrive by post the day before. I think it would be better if that was made clear in advance and that the Digital Voice won't work immediately on plugging-in but takes a while to get itself sorted out.

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Michelle-TalkTalk
Support Team
Staff
Private Message
Message 5 of 7

Good morning,

 

It will usually arrive between 24-48hrs before the installation.

 

Thanks

 

Michelle

 

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KeithFrench
Community Star
Private Message TalkTalk
Message 6 of 7

The router is often brought by the installation team on the day. Alternatively, it might be sent to you about a day or so before the installation.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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