Have to reset router every day or 2 to fix slow/unusable internet and talk talk offer no help

[Ashbroad]

Problem always arises trying to watch tv apps such as Disney+ or Netflix etc. Slow to load and then will glitch and freezer every second or 2. Completely unusable even if I turn the quality down on Disney. Most times it can be sorted temporarily by restarting the router. If I do a live chat they reset something and it always works. But again only for a day or 2 then fails again. Starting the cycle again. Problem happens on both our TV’s and one is on a Ethernet cable to eliminate the signal/ Wi-Fi as the issue. I’m out if ideas and talk talk don’t want to know. I would leave and get internet somewhere else but don’t want to have to pay a cancellation fee. It’s fibre 65, we didn’t have any issue for years then we renewed the package/deal with the same router etc and it’s never been the same. Any help appreciated

[Michelle-TalkTalk]

Hi @Ashbroad 

How are you getting on, has the replacement router arrived?

Thanks

Michelle

[Debbie-TalkTalk]

Hi @Ashbroad 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Ashbroad]

Hi, yes that would be very helpful and help to either fix it or rule it out. The speed test generally seems to alway come back ok which is why I thought a new router may be a good next step 

[Michelle-TalkTalk]

Morning,

Thank you. I've run a test on the line now which hasn't detected a fault and the sync speed looks very consistent. Would you like us to send a replacement router for testing purposes to see how the connection compares and to rule this out?

Michelle

[Ashbroad]

I have added the information, thanks 

[Debbie-TalkTalk]

Hi @Ashbroad 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie