Get expert support with your Fibre connection.
on 19-09-2024 09:00 PM
Problem always arises trying to watch tv apps such as Disney+ or Netflix etc. Slow to load and then will glitch and freezer every second or 2. Completely unusable even if I turn the quality down on Disney. Most times it can be sorted temporarily by restarting the router. If I do a live chat they reset something and it always works. But again only for a day or 2 then fails again. Starting the cycle again. Problem happens on both our TV’s and one is on a Ethernet cable to eliminate the signal/ Wi-Fi as the issue. I’m out if ideas and talk talk don’t want to know. I would leave and get internet somewhere else but don’t want to have to pay a cancellation fee. It’s fibre 65, we didn’t have any issue for years then we renewed the package/deal with the same router etc and it’s never been the same. Any help appreciated
Tuesday
on 20-09-2024 09:08 AM
Hi @Ashbroad
The replacement router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
Thanks
Debbie
on 20-09-2024 08:53 AM
Hi, yes that would be very helpful and help to either fix it or rule it out. The speed test generally seems to alway come back ok which is why I thought a new router may be a good next step
on 20-09-2024 07:54 AM
Morning,
Thank you. I've run a test on the line now which hasn't detected a fault and the sync speed looks very consistent. Would you like us to send a replacement router for testing purposes to see how the connection compares and to rule this out?
Michelle
on 20-09-2024 07:26 AM
I have added the information, thanks
on 20-09-2024 06:57 AM
Hi @Ashbroad
Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.
Thanks
Debbie