How to switch off wifi optimisation

[Ash123456]

How do I switch the wifi optimisation off?

Thanks

Ash

[Michelle-TalkTalk]

Hi Ash,

Ok, hopefully it will arrive today.

Thanks

Michelle

[Ash123456]

Good morning Michelle

The router has not been delivered.

Regards

Ash

[Michelle-TalkTalk]

Morning,

Just checking back in to see if the replacement router has arrived?

Thanks

Michelle

[Debbie-TalkTalk]

Hi Ash

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie

[Ash123456]

Completed. 

Thanks for your assistance. 

[Debbie-TalkTalk]

Hi Ash

No problem. 🙂

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send the replacement router.

Thanks

Debbie

[Ash123456]

Debbie

That will be most welcome. I am happy to try anything to find the fault or to resolve the issues I am facing.

Regards

Ash

[Debbie-TalkTalk]

Hi Ash123456

Thanks for your reply.

Would you like me to send a Sagemcom WIFI hub for testing to see how the WIFI connection compares?

[Ash123456]

Huawei DG8041W 

 

[Debbie-TalkTalk]

Hi Ash123456

We can no longer switch WIFI optimisation off.

Which router do you have? (make and model)

[Gliwmaeden2]

@Chris-TalkTalk, 

This is a continuation of this issue:

https://community.talktalk.co.uk/t5/Fibre/Wi-fi-keeps-dropping-Happening-for-2-weeks-now/td-p/303072...

[Ash123456]

Chris

It drops throughout the day for everyone on WiFi. Right now I am home alone and only one device is connected and still the WiFi breaks. 

Ash

[Chris-TalkTalk]

Do all devices appear to lose connection at the same time?

Chris

[Ash123456]

Chris

The WiFi keeps dropping. It is bothering on the insane now. A few weeks ago Michelle (TalkTalk) told me that she can turn WiFi optimisation off. 

Thanks

Ash

[Chris-TalkTalk]

Hi Ash,

We no longer switch off wifi optimisation. Are you experiencing any issues with wifi connectivity?

Chris