How to switch off wifi optimisation

[Ash123456]

How do I switch the wifi optimisation off?

Thanks

Ash

[Debbie-TalkTalk]

Morning Ash  @Ash123456 

I'm so glad to hear this 🙂

It does sound like the old router was becoming faulty.

If you do experience any further issues then please let us know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Ash123456]

Good morning Debbie.

The connection is much better. More stable. I did notice that the white light on the front of the router is glowing brighter than on the old router so it makes me think that the old router was on its way out or not functioning as required. Many thanks for your assistance.

Best wishes

Ash

[Debbie-TalkTalk]

Morning @Ash123456 

How's the connection been over the last week?

[Debbie-TalkTalk]

Hi Ash @Ash123456 

That's great, thanks for letting me know 🙂

Debbie

[Ash123456]

Good evening.

I have received the replacement router. It seems more stable. I will provide an update in a weeks time. I posted the old router to you earlier today.

Many thanks for your assistance.

With regards

Ash

[Debbie-TalkTalk]

Hi @Ash123456 

Have you received the router?

[Michelle-TalkTalk]

Hi Ash,

Ok, hopefully it will arrive today.

Thanks

Michelle

[Ash123456]

Good morning Michelle

The router has not been delivered.

Regards

Ash

[Michelle-TalkTalk]

Morning,

Just checking back in to see if the replacement router has arrived?

Thanks

Michelle

[Debbie-TalkTalk]

Hi Ash

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie

[Ash123456]

Completed. 

Thanks for your assistance. 

[Debbie-TalkTalk]

Hi Ash

No problem. 🙂

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send the replacement router.

Thanks

Debbie

[Ash123456]

Debbie

That will be most welcome. I am happy to try anything to find the fault or to resolve the issues I am facing.

Regards

Ash

[Debbie-TalkTalk]

Hi Ash123456

Thanks for your reply.

Would you like me to send a Sagemcom WIFI hub for testing to see how the WIFI connection compares?

[Ash123456]

Huawei DG8041W 

 

[Debbie-TalkTalk]

Hi Ash123456

We can no longer switch WIFI optimisation off.

Which router do you have? (make and model)

[Gliwmaeden2]

@Chris-TalkTalk, 

This is a continuation of this issue:

https://community.talktalk.co.uk/t5/Fibre/Wi-fi-keeps-dropping-Happening-for-2-weeks-now/td-p/303072...

[Ash123456]

Chris

It drops throughout the day for everyone on WiFi. Right now I am home alone and only one device is connected and still the WiFi breaks. 

Ash

[Chris-TalkTalk]

Do all devices appear to lose connection at the same time?

Chris

[Ash123456]

Chris

The WiFi keeps dropping. It is bothering on the insane now. A few weeks ago Michelle (TalkTalk) told me that she can turn WiFi optimisation off. 

Thanks

Ash